frequently asked questions

DO I NEED TO BE REGISTERED TO MAKE A PURCHASE?

No, it's not necessary. If you want to buy directly, the system will guide you to complete the required information, such as name, delivery location, and payment method.

PRICES

All prices are in USD.

HOW DO I KNOW IF A PRODUCT IS IN STOCK?

All products visible in the online store are in stock. If a product is out of stock, a notice will be displayed. You can leave your email to be notified when it becomes available again.

FROM WHERE CAN I MAKE A PURCHASE?

Purchases can be made from anywhere in the world.

IS IT SAFE TO SHOP ON THE ITA WEBSITE?

ITA's system operates with Paypal, which protects the privacy of your personal and financial data by working with the highest industry security standards.

WHAT IS THE COST AND DELIVERY TIME?

Upon placing an order, the delivery time is automatically determined by our associated platform, DHL. This varies depending on the location and type of delivery. For international shipments, the maximum delivery time is approximately 15 business days, depending on the area.

WHAT IF THE ORDER ARRIVES AND I'M NOT THERE?

Normally, the courier makes more than one visit to your address. Through the link sent by DHL, you can know more precisely the day and time of delivery. For any questions or specific information you need about your order, you can contact us or DHL.

SHIPPING ISSUES?

ITA guarantees the delivery of all its products. Each product is sent in its corresponding bag and properly packaged. If you encounter any shipping issues, please send an email with your query to [email protected]. Additionally, if the package containing your order is delivered open, please do not accept it and contact us at the aforementioned email address with your order number to resolve the issue.

Shipments are not made on Mondays and holidays.

Shipping costs can be viewed in the order summary. To avoid inconveniences, always verify that the costs are correct.

CAN I SEND AN ITA GIFT DIRECTLY TO SOMEONE ELSE?

Yes, you can. During the checkout process, in the section where you enter your information, enter the address of the person to whom the package should be sent in the "shipping address" field. In the comments, specify that it is a gift.

HOW DO I TRACK MY ORDER?

Once you complete your purchase, you will receive an email with the tracking link where you can see the status of your order. You can also contact DHL, responsible for ensuring that your purchase reaches its destination: +13175545191

HOW DO I KNOW IF MY TRANSACTION WAS SUCCESSFUL?

You will receive an email confirming that your purchase was successful. Once the payment is credited, you will immediately receive an email receipt with the details of your transaction and order tracking number.

CAN MY ORDER BE RECEIVED BY SOMEONE ELSE?

Yes, it can be received by a trusted person at the indicated address, who will sign for the receipt of the package.

CAN I PICK UP MY PURCHASE FROM SOMEWHERE?

Yes. You can pick up your purchase from our showrooms in Recoleta or San Isidro. Once the payment is credited, you will receive an email informing you that your order is ready for pickup. Remember that the purchase number will be requested when picking up the order.

WHAT IF I WANT TO EXCHANGE MY ITA?

Items purchased online can be exchanged in person at the store as long as they are in their original packaging and with the hygiene protector. If you are unable to visit the store, contact us at [email protected] or send us a WhatsApp message to +54 9 11 3680-3398.